Returns
At Agoratopia, we understand that there are instances where returns or cancellations may be necessary. If you need to return an item, please contact our Customer Service team through our Contact Us page, and they will guide you through the return process.
Return Policy
For products ordered from the Agoratopia website, you can initiate a return within fourteen (14) calendar days from the delivery date. Please be aware of the following conditions:
- Notification: To return a product, please inform us of your decision by contacting us via email at [email protected]. A model cancellation form is available for your convenience but is not required.
- Include Original Receipt: Include the original receipt or a copy if returning part of your order, along with any items received as gifts.
- Return Costs: For returns due to a change of mind, the customer is responsible for return shipping costs. If the item is faulty or incorrect, we will cover the return shipping costs.
- Exchange or Refund: Specify whether you prefer an exchange for the returned goods or a refund for your order.
- Gifts: For items received as gifts, you can exchange the item for one or more different items, as long as their combined value matches the original gift's full value.
Important Information About Returns and Refunds
While we strive to offer a great selection of products, some items have specific return conditions due to their nature. Here's a breakdown:
- Made-to-measure or personalized products: Due to their unique nature, returns for these items may not be possible. However, we encourage you to contact us if you have any concerns.
- Fragrances: We cannot accept returns of fragrances if they have been opened or used, unless the product is faulty.
- Opened or used beauty products, cosmetics, and makeup: For hygiene and safety reasons, we cannot accept returns for opened or used items in these categories unless they are faulty.
We're here to help! If you have any questions or concerns about returning an item, please don't hesitate to contact us. We'll do our best to find a solution that works for you.
Contact Information
Please return the item in its original unopened condition—along with its original packaging—to the address below:
Agoratopia Customer Services
26 Georgiou A
4047 Limassol
Cyprus
Frequently Asked Questions (FAQ)
How do I initiate a return?
You have 14 days from the delivery date to contact Agoratopia Customer Service. Our helpful representatives are available by email at [email protected]. Inform them of your decision to return the item, and our team will guide you through the next steps to ensure a smooth return process.
Can I return a free gift included in my order, and who covers return shipping costs?
Yes, please ensure you return the free gift before we process your refund or replacement. For returns due to a change of mind, customers are responsible for return shipping costs. If the item is faulty or incorrect, we will cover the return shipping costs.
How long does it take to receive a refund, and what if my card has expired since placing the order?
Refunds usually take up to ten (10) days to appear on your statement. If your card has expired, please contact our Customer Service team for alternative arrangements.